Compliments, Concerns and Complaints
Inspire North is keen to hear your views on our services. These may be complaints, compliments or suggestions. All feedback is treated as an important way to improve and develop our services. As a group we pride ourselves in being open, responsive and straightforward in approaching feedback.
To complete a Satisfaction Survey, please click here. This link will take you to our survey page, where you can fill out the Satisfaction Survey in a quick and easy way.
If you are living or have lived in our accommodation, you can give feedback on repairs here. This link will take you to our Repairs Satisfaction Survey page.
To read our Feedback Leaflet, click here.
To make a complaint, pass on a concern or give a compliment, click here. This link will take you to our external reporting page, which will make giving your feedback quick and easy.
Click here to read about our Compliments, Concerns and Complaints procedure, including when you can expect a response.
We recommend sending your compliment, concern or complaint via the online form or via email to email@example.com to avoid unnecessary delay.
Housing Ombudsman Complaint Handling Code:
As of 1st October 2022 we have updated our self-assessment with the Housing Ombudsman Complaints Handling Code which is used as best practice across the entire group. Compliance with the code forms part of our member obligations as a Registered Social Landlord for Foundation and ensures we are taking complaints seriously.
You can read Foundation’s Self Assessment Form demonstrating our compliance, along with the official code below: