We will pledge to: Treat you as an individual

What you can expect from us:

• We will provide you with easy to understand, accessible and up-to-date information
• We will notify you in advance if a worker is on leave or within one week of unplanned absence
• We will notify you of the outcome of formal complaints within 10 working days
  We will base our relationship with you on openness, honesty and trust
• We will support you on your journey to independent living

We will pledge to: Always do the right thing

What you can expect from us:

• We will treat you with dignity and respect
• We will tell you if we need to report a safeguarding concern, where safe to do so
• We will share your story appropriately so you do not need to repeat yourself
• We will ensure you know how to access your notes and information
• We will provide information to you regarding Inspire North’s performance and continuous improvements

We will pledge to: Work with you to achieve more together

What you can expect from us:

• We will involve clients in recruiting our employees and board members
• We will have two places for clients at our board meetings
• We will make sure every client feels listened to on issues that matter to you and give you opportunities to influence service delivery
• We will work in partnership to independently scrutinise and hold us to account for decisions that affect the quality of the service you are a part of

We will pledge to: Always go the extra mile

What you can expect from us:

• We will give you a contact number for your worker
• We will endeavour to answer when you call, if we are not available please leave a message and we will contact you
• We will aim to acknowledge a referral in two working days
• We will provide good quality, well maintained and safe homes for our residents and tenants
• We will make it easy for you to raise issues/concerns, make a complaint and seek redress