Our results and what we are improving
See how tenants rate our services, how we deal with complaints and what we are doing to improve.
Tenant Satisfaction
Each year, we share our Tenant Satisfaction Measures (TSM) results with you. The TSMs are a set of measures that show how well we are doing at providing quality homes and services.
Find out how we scored in our 2025/26 TSM Annual Report
Complaints Performance
Each year, we publish a report on how we have handled complaints and what we have done to improve our services. It explains our complaints performance, the lessons we have learned and how we meet the Housing Ombudsman’s Complaint Handling Code.
Read our 2025/26 Annual Complaints Performance and Service Improvement Report:
Read our Board Member response to the report:
We also check our complaints service against the Housing Ombudsman’s Complaint Handling Code. Our self-assessment shows how we meet the Code and identifies any areas where we need to improve.
Read our April 2026 Housing Ombudsman Complaint Handling Code self-assessment
Housing Compliance
Our Annual Review includes information about how we meet our housing responsibilities and keep our homes and services safe and well managed.
Read more about our housing compliance in our 2024/25 Annual Review