Emergency repairs
Emergency repairs have an immediate health and safety risk to you, your home or your neighbours and need to be reported immediately even if our offices are closed for the evening or weekend.
Emergency repairs include:
- Flood or fire
- Smoke alarms or carbon monoxide detectors sounding or not working
- Blocked and overflowing drains
- A blocked toilet (where there is only one toilet)
- Serious structural damage
- Complete loss of electricity supply
- Complete heating or hot water failure
- Being locked out of the property (for example if the lock is faulty or the key snaps in the lock)
- Your home being insecure, such as being unable to close windows or external doors.
If your repair is an emergency, please refer to information you will have been given by your support worker and phone the required number. We aim to respond to emergency repairs within 24 hours.
If your repair is not an emergency, please see below for how to log it.
General repairs
If your repair is not an emergency, please email repairs@inspirenorth.co.uk and your repair will be passed to the relevant team.
In the email, please include your name, address and a contact number on which we can call you back.
For general repairs, response times vary by the type of work that is needed.
In all cases, you will get a text message when your repair request has been allocated to a relevant contractor with a time and date for the repair to be completed.
We always aim to complete the repair on the first visit. However, if we need to order more materials or to involve other contractors, you will be informed of progress by your Housing Support Worker.