Feedback: Compliments, Concerns and Complaints
We are keen to hear your views on our services. These may be complaints, compliments or suggestions on the way we do things. All feedback is treated as an important way to improve and develop our services. As a group we pride ourselves in being open, responsive and straightforward in approaching feedback.
We want to make it as easy as possible for you to give feedback, make a complaint or give us a compliment:
- Complete our Feedback or Satisfaction forms (see below)
- Face-to-face at a service
- Send us a letter: Inspire North, 3 Limewood Way, Leeds LS14 1AB
- Give us a call on 0113 273 9660 to speak to someone at Head Office or call the service that you use
- Send an email to info@inspirenorth.co.uk
- Join either our Client or Tenant Voice Panels
We recommend sending your compliment, concern or complaint via the online form below or via email to info@inspirenorth.co.uk to avoid unnecessary delay.
To make a complaint, pass on a concern or give a compliment, click here. This link will take you to our external reporting page, which will make giving your feedback quick and easy.
To complete a Satisfaction Survey, please click here. This link will take you to our survey page, where you can fill out the Satisfaction Survey in a quick and easy way which will help us know what we are doing right and how we can improve.
If you are living or have lived in accommodation provided by Foundation, you can give feedback on repairs to your property here. This link will take you to our Repairs Satisfaction Survey page.
Further information
How to Raise a Concern, Make a Complaint or Give a Compliment – Client Leaflet (Non-Housing Services)
How to Raise a Concern, Make a Complaint or Give a Compliment – Tenant Leaflet (Housing Services)
Click here to read our Comments, Compliments and Complaints (Feedback) Policy, including when you can expect a response.
Click here to read our privacy policy.
Housing Ombudsman Complaint Handling Code:
“New Policy Update: Compliance with Housing Ombudsman Code”
We’ve revised our complaints handling policy and procedure to align with the new Housing Ombudsman Complaints Handling Code, which came into effect on 1st April 2024. The Code offers a robust framework for managing complaints and feedback transparently and effectively. Adopted throughout the entire Inspire North Group, to ensure best practice and consistency in how we respond to complaints. Compliance with the code is integral to our obligations as a Registered Social Landlord for Foundation, demonstrating our commitment to taking complaints seriously.
Under the new Code, we will be publishing our annual Complaints Performance and Service Improvement Report, which will include our self-assessment against this Code to ensure our complaint handling policy remains compliant with the Code. This will be published on our websites at the end of June 2024.
The Housing Ombudsman Complaint Handling Code
Foundation Self- Assessment Form 2023